Thank you for visiting and shopping at Janelle Despot Art & Design! Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time:
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.I will contact you after order is placed if items will take longer. Some prints are made to order, so they might take a little longer.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
I offer free local pickup for San Diego residents. If you choose that options, it’s your responsibility to come to my home studio to pick up your item. I will contact you to make arrangements.
Shipping charges for your order will be calculated and displayed at checkout.
I offer USPS, or some of our products are shipped from a different location. There may be different shipping charges on different products, depending if I send it out from San Diego, for custom art prints, art products or originals.
Delivery delays can occasionally occur.
My Website (change this) ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes:
Janelle Despot Art & Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Janelle Despot Art & Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
Janelle Despot Art & Design currently doesn’t ship outside the U.S.
My Return & Refund Policy provides detailed information about options and procedures for returning your order.